Messages
By submitting a message through our website, you agree to the following:
Purpose of Data Collection
We collect your information to respond to your inquiries, provide customer support, and improve our services.
Data Usage
Your information will be used solely for the purpose of addressing your message and may be used for internal analysis to improve our customer service.
Lawful Basis for Processing
We collect and process your data based on your consent, which you provide by submitting your message, and for the purposes of fulfilling our contractual obligations to you.
Consent
By submitting your message, you consent to our collection, use, and storage of your information in accordance with these terms and our Privacy Policy.
Shop Purchases
By placing an order through our shop, you agree to the following:
Order Acceptance
All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order at our discretion, for example if an item is out of stock or a pricing error has occurred.
Digital Downloads
Some products are delivered as instant digital downloads. Because these are supplied immediately, your legal right to cancel is lost once the download begins.
Before completing checkout on a digital product, you will be asked to tick a checkbox confirming you understand and agree to this. Once ticked and your order is placed, digital downloads cannot be refunded or exchanged, except where the file is faulty or does not match its description.
Physical Prints
Physical prints are covered by our Refund & Returns Policy, which sets out your right to cancel, return, and receive a refund.
Limited Edition & Personalised Prints
Limited edition numbered prints and any personalised items are made to order and are exempt from the standard right to cancel. We are only able to offer a refund or replacement if the item arrives damaged, faulty, or significantly different from its description.
Pricing & Payment
All prices are shown in GBP and include any applicable taxes unless stated otherwise. Payment is taken securely at checkout through our payment providers.
Data Protection & Your Rights
We are committed to protecting your privacy. Your data will be stored securely and will be protected against unauthorised access and disclosure. We comply with all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR).
Third-Party Sharing
We do not share your information with third parties, except as required by law, to fulfil your order (such as with our payment providers), or with your explicit consent.
Data Retention
Your information will be retained for up to 2 years to fulfil the purposes outlined in these terms or as required by law (for example, order and tax records). We will delete your data after this period unless we are required by law to retain it for longer.
Customer Rights
Under GDPR, you have the right to access, correct, delete, and restrict the processing of your data. You also have the right to data portability and to object to the processing of your data. If you wish to exercise any of these rights, please contact us at Contact form.
Contact Information
If you have any questions or concerns about these terms and conditions or our privacy practices, please contact us at Contact form.